Description

The technical quality of consulting work matters less than most consultants would like to believe if the client relationship isn’t managed well. Engagements that start with poorly defined scope, drift through scope changes that aren’t addressed directly, and conclude with recommendations the client wasn’t prepared for produce poor outcomes regardless of the analytical quality behind them. Managing the client relationship is not separate from the consulting work — it is part of it.

You’ll work with:

• Engagement scoping: defining deliverables, boundaries, and success criteria in a way that is specific enough to hold
• Ongoing communication: managing client contact, surfacing problems early, and keeping stakeholders appropriately informed without creating dependency
• Difficult conversations: delivering findings that challenge client assumptions, managing pushback, and maintaining credibility when recommendations are unwelcome

Timeline: +/- 5 hours

Outcome: A more deliberate approach to client relationship management — with the communication tools and boundary-setting habits that keep engagements on track and client trust intact from start to finish.